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Right of Withdrawal

 


According to The Right of Withdrawal, You as a private consumer always have 14 days ”right of withdrawal”/”cooling off period”.

 The right of withdrawal period/cooling off period begins on the day the customer receives the product. In case of a service agreement, the withdrawal period begins on the day the contract is concluded. The Right of Withdrawal applies to distance contracts by mail, television, internet, telephone or in a location outside of your business premises.


 Companies are not entitled to return a product if the product packaging has been opened.


- THE RIGHT OF WITHDRAWAL DO NOT APPLY TO:

  • Cancellation does not apply to a product that has been tailor-made according to the customers instructions or which otherwise has a clear personal touch.


- WHEN THE CONSUMER EXECUTES HIS/HERS RIGHT OF WITHDRAWAL:

 If the customer executes his/hers right of withdrawal, he/she must send a notice of this within 14 days from the date on which the withdrawal period begins. No return is accepted without announcing Suplife Adventure first. This can be done to returns@suplifeadventure.com In your message to us, it must be clear that you regret your purchase and that you wish to excersise your ”Right of Withdrawal”. It is important that a copy of the invoice/receipt/consignment note is attached to see what order the return relates to. The following information must also be included: date of ordering, date of receiving the products, customers name, contact information and date.


 You can also use the swedish consumer agencys withdrawal form, which you will find here, please use the english or swedish form (not german). Attach this together with a copy of the invoice/receipt/consignment note to returns@suplifeadventure.com